What type of insurance do you carry and what does it protect?
We are licensed and carry General Liability Insurance. This covers any breakage or other damage caused by our employees. This General policy covers virtually all potential liabilities. Not carried by private individuals and many small companies. This is why companies that carry General Liability Insurance are usually a little bit more higher priced then individuals and small companies that do not carry any insurance.

Do you bring your own supplies and equipment?
We bring everything:
- Cleaning chemicals
- Mops and buckets
- Telescoping cobweb removers
- Rags
- Upright vacuums
- Canister vacuums

You only supply the dirt. No more running to the store for supplies the night before your cleaning is scheduled.

Do I have to be home when you clean?
On the contrary, the greatest luxury is leaving a dirty home in the morning, then magically discovering a spotless one when you return. Almost 90% of our regulars place a key on file with us for entry to their home. The number one reason people use our service is because they both work and would rather not clean during what little free time they have.

Can I get a price on the web or over the phone?
After almost many years in the business, we know what to ask, and how to give you an accurate price over the phone or Internet, without an in-home visit. Some companies insist on making an appointment to visit your home first, but this is usually just to give them the opportunity for a high-pressure sales call.

How do I make payment?
On regularly scheduled visits, following your initial visit, we accept cash, personal checks. Payment is left on the kitchen table or countertop on the day of your cleaning, if you are not at home. If you are paying with cash, please put it in an envelope labeled "Mrs. Clean."

Do I have to sign a contract?
Never.

What if I'm not happy with your work?
All our work is guaranteed.

Can I skip or reschedule a visit?
Absolutely. If the painters are coming on our scheduled day, just call us and we will move your visit to a day more convenient for you. Because your appointments are so important to us, we specifically allot a certain time slot for you and refuse any other work that may be available to us. That is why we require a 48 hour notice for cancellations and rescheduling. If we are not given our required notice, we will have to assess a $50 service charge.

Who is coming to my house?
People that are our direct, licensed and insured employees.

Do the same people come each time?
We always want to send the same people. They are the ones that know you and your home best. We accomplish this the majority of the time, but illnesses or natural staff turnover may necessitate that we substitute a member of the team or, on rare occasion, send a different team altogether. Not only do you get the people you're accustomed to, but you know you won't be stood-up the day before Thanksgiving because the cleaning lady is sick.

Can I hire one of your employees directly?
Under our terms and conditions, you agree not to hire a present, or past employee of ours. Please don't embarrass our staff by suggesting such an arrangement. All employees have, upon being hired, entered into a contract with us, barring them from accepting employment from any current of former customers of the company. If you do decide to employ such a staff member, our referral fee is $3,000. We consider our employees our most valuable asset and charge accordingly. See the our policies for details.

What time will they be arriving?
You will be given a half-hour range of time. However, we never know if we are going to run into any challenges while cleaning a home that might take us over our allotted time or Southern California traffic. In the event that we are running late, we will call you and let you know our estimated time of arrival.

How do you deal with pets?
Cats are not a problem. We take great care to ensure that indoor cats stay indoors. Dogs are a little more difficult. Most dog owners will assure us that they would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they often can behave quite differently when the owner is not there and strangers are "invading" their territory. Many of our key entry customers have dogs, but are able to minimize the risk to our staff by confining them to an area not being cleaned, such as the basement, garage, spare bedroom, or kennel.

Do they expect to be tipped each time?
No. While someone having a special one-time major cleaning may choose to offer a gratuity for exemplary service, the majority of our long-term regulars choose to give their team members a modest annual gratuity around the holidays. This is totally at your discretion and is never expected or required.

What if they break something?
Accidents do occur occasionally. Our insurance carriers will handle any major losses, while we usually handle minor mishaps directly. The most tragic possible loss is breaking something of high sentimental, but low monetary value. Be safe, rather than sorry, with such items and store them away on cleaning day, or instruct us of items to bypass while dusting.

One of my regular visits is on a holiday. What happens in this case?
We do not clean on the following holidays when they fall on a weekday:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

We will accommodate our regular customers with cleaning their home either before or after the scheduled holiday.